Intake, assessment and referral service

Clients may refer themselves or be referred by General Practitioners, relatives, friends or other community agencies. An assessment will determine whether the clients are suitable for our service. Should the client be unsuitable, he/she will be referred to an appropriate agency.

Treatment and support

Following an assessment a Case Manager is appointed. Together the client and case manager will devise an individual treatment plan. Support is offered to the client according to individual needs and may be on a short or long term basis.

24 hours 7 days per week psychiatric emergencies

Community Mental Health Service provides a 24 hour, 7 days per week on call emergency psychiatric response and support. This service helps clients link to other services as required and provides support for the consumer and their family/whanau in crisis.

Community Mental Health Service works in collaboration with the local medical centre and police services as required.

If you require the assistance of the psychiatric emergency service please dial 525 7647.

In the case of a medical emergency please dial 111.

Home Based Support

To receive home based support, a client must first be assessed by a Service Coordination (NASC) agency and given a ‘Needs Assessment’.   A Needs Assessment will determine if a client is entitled to extra support towards developing independent living skills and social competence in a community setting.

Support workers spend an agreed number of hours in a person’s home providing personal support and household management services. The number of hours and type of tasks to be done by the support worker is identified during a needs assessment.

Support is usually provided on a one to one basis to assist with personal support and household management. This may mean supporting a person to do the task themselves or doing the task for them if they are unable to.

If you wish to obtain further information about this service please contact the Community Mental Health Service

Respite and short term accommodation

In conjunction with the Golden bay Community Workers and Womens Refuge, the Community Mental Health Service offers short term respite accommodation for our consumers and other service providers.

Community Mental Health Service also has links with Kotuku (a consumer run organisation), which offers respite accommodation in Upper Moutere. Clients can be referred by our service or refer themselves.